Information sent by Kohl's stated order was complete and on the way. The tracking number for UPS said it was never picked up. Then I found the order had been split up and another tracking number was never shared with me. The items in the first tracking number were never received so called customer service in Mexico (not my choice) so I called for a credit to be placed on my account after holding on the phone for 50 minutes. The information provided in email customer service rep. sent did not correspond to credit she wanted me to agree to place on my account. I asked to speak with a supervisor and waited about another 15 minutes and then was cut off before call was finished. No call back as of yet to complete action. I sure can't call back to be placed on hold for another 50 minutes. Horrible lack of service. I will never place another order on line with Kohl's.