I first started shopping at kohls way back in 1999! Over the years, their products and services have declined significantly. I have had local store clerks make many mistakes and the same goes for online shopping help. I can never find anything in my size in the store. So I ordered 4 pairs of jeans and I needed them soon as I was going out of the country. It was $20 shipping and if I returned, I would lose it. So I called and the lady promised she was going to make it $10. Also I was getting kohls dollars so it'd all work out. Well, none fit and I returned everything after I got back from overseas. I tried calling several times as the bill amount was wrong. Always went to stupid automated system. Finally I called and got Lisette who was new and was very bad at communicating. After 45 mins!, she said she'd remove the late fees and shipping charge. After that, I made my payment and THEN she tells me I still owe shipping charge of $20 which only customer svc could remove. Listen to the recording if you don't believe me! If I still owed 20 for shipping and I owned 17 for actual purchase, how come I just paid $19.50 I asked? she couldn't explain anything. She transferred me to cust svc who was supposed to help me remove shipping charges but while I am talking/explaining the mess, he just cut me off and I got the survey!! So I gave them 1 (the worst) for all Qs. After almost an hour, now I am back on their line waiting for 20 mins to speak to someone and listening to bad music, no response yet! what the hell is going on with Kohls lately that they've gone to this low level of service? To boot, the glasses were supposed to cost me $11 but store clerk (who has made mistakes in the past at that store) has charged me $17! At this point, I was fed up and I paid the 19.50 but why do I still owe shipping charges and if so, how come she took only 19.50 instead of 39.50??? I am yet to get someone to explain this mess. Lastly, when I called back customer service, it asks me to press 1 to send fax, 2 for voicemail etc!! Then it makes me wait and 20 mins later, it asks, "press 1 to rering your party"!! wth?!!! I WILL NO LONGER SHOP AT KOHLS!!