I was very disappointed with kohls.com. To celebrate my two year anniversary of being cancer free I decided that I was going to order some things for myself to make me feel good. It had been a rough time and I needed to feel good about myself again. They were all shoes. Seven pairs to be exact which was highly unusual for me to even consider. I only ever wear tennis shoes but this was different styles of ankle boots. I was so excited because I never wear dress shoes but I decided it was time. This was a special occasion. I had three different UPS tracking numbers. I received the 1st package then I received the 2nd package the 3rd package the UPS tracking stated “shipper created a label UPS has not received the package yet” All of this was ordered at the same time but yes there were 3 different tracking #’s. I called UPS To discuss the problem they said I needed to discuss it with Kohl’s they never sent UPS the package. That was fine I had all of my receipts from the two packages I had received. The order # and All my emails. Dates and times of the deliveries and what was and wasn’t in each box. I called Kohl’s I told them I had The tracking numbers. I told the customer service representative who identified himself as 189J on 11/28/22 at 6:10pm That I had received 2 packages the 1st one had had 2 pairs of shoes in it which shoes and the SKU #’s. The other had one pair of shoes in it and gave him the name and SKU # of that one. The last tracking number which would’ve contained 4 pairs of shoes I did not get and I read to him what the UPS tracking said. I gave him the names and SKU #’s and the amount of each that I did not receive. He said that he would re-order the missing shoes and I will get an email shortly with a new order number as verification. Plus he verbally gave me the order # and told me exactly what he was going to order and the amount of each. He apologized for the order not being sent. I thanked him so much for his help I was so excited I was finally going to get my shoes. I received the email a little while later with my new order number. And it was incorrect he ordered me 3 pairs of shoes that I had already received an 1 pair that I hadn’t it was supposed to be the opposite. It was supposed to be what he had told me it would be. I just wanted to cry I thought really I have to go through this again. At 6:55 PM I called customer service again this time I reached customer service representative 16NJ. This gentleman I will never forget!! I really can’t call him a gentleman he told me he couldn’t fix the order because it had been “fulfilled” I didn’t understand. The package hadn’t been packed. There was no tracking # all they had to do was cancel that order and reorder it correctly. Sorry. He said. That’s not how it is done said customer service representative 16NJ. I begged him to talk to a manager he refused I begged him to look at my previous order number because I knew that representative 189J had told me that he was going to put a comment in there about the problems that I had. He refused. Well our nice new representative number 16NJ he didn’t care. He just said you get what you get. Well guess that’s what is going to happen I didn’t have the strength left in me to argue with him. I was heartbroken I finally said now I remember why I had given up my Kohl’s card to begin with it was their bad customer service and I stopped shopping there. At this point now well I have $30 in Kohl’s cash coming to me and honestly it doesn’t make me happy it makes me sad because all I wanted to do was treat myself to something nice for a very important anniversary. And customer service representative 189J and 16NJ ruin that for me. Kohls.com let me down. If this order actually shows up I will be surprised. The kohls card. Well that will more than likely never be used again unless another store other than kohls will accept it. How could you Kohls.com. I am so disappointed 😢. You turned what should have been an exciting time to be celebrated into such an ugly experience!!!!