I left this review with Kohls.com and was told it was moderated and would not be published. So much for honest feedback on their site. Poor online ordering experience. Couldn't log into my account because the system was down, so I had to check out as a guest. Then they sent the wrong color and am given only option to return it online. No option to communicate with someone online to fix it so I had to go out to the store (Jackson, MI). Once at the store there was no clear directions to returns so I went up to the checkouts right by the front door. They were not busy 1 customer at check out and one just getting into line. As I walked through the door a cashier greeted me. I walked around the maze to get to checkout. There had been 3 employees discussing something and one checking out someone. I thought ah cool, np I will be in and out in no time. I was wrong. 1 of the 3 other employees that has been disusing something came over and opened a second line. BOTH cashiers were painfully slow and both started having issues with items ringing properly. It was only after standing 15-20 minutes waiting for them to finish at least 1 order, a manager came up to help them. As she came though glancing over at me with my package with shipping info on it she told me returns were in the back. So I go back to returns and the only thing they can do is return the item and reorder the right one since it isn't in stock at the store. Would be fine except it was a sale item and I have to pay full price for the reorder and if I want the price difference back I would have to wait for the full priced shoes to come in, then take them back to the store again for a refund and re-ring. I live 15 minuets from the store there is no way I am wasting all that gas because you couldn't send me the right shoes in the first place. I returned the shoes and wont be shopping there anymore.