I ordered a $200 leather coat on Dec. 18th as a Christmas gift for my mother from Kohls.com, I paid an extra shipping fee for expedited delivery before Dec. 25. The morning after ordering I received an e-mail stating my order had been shipped and would be delivered on Dec. 21. I took that e-mail at face value. Fast forward to Dec. 21 and my delivery never showed up, so after checking the tracking I find that my order was never even picked up by UPS. I then call Kohls customer support and I am told that my order was not shipped because it was out of stock. I never received any notification prior to this that my order was not on its way. I ask to cancel the order and be refunded in order to try to rush out and buy a gift at the last minute. I am told by the Kohls representative that it will take 6 days before I am able to cancel the order and I will have to call back in order to do so, then after that it will take 7 days to process the refund. Basically Kohls sold me an item under false pretenses as they never had the inventory that they charged me for and now they are holding my $200 and it will be at least 3 weeks from the day that I made my purchase before I can get my money back. At this point I'm not even sure that I will get a refund. This is company that engages in fraudulent practices. I have a feeling that they do this intentionally as means to falsify revenue reports as they are holding customers money for inventory that they do not have nor intend to ship. BEWARE OF THIS COMPANY AND THEIR DISHONEST BUSINESS PRACTICES!!!