Never again. They should get a half star. If you try and return something from Black Friday sales they will refund you the amount minus the discounts they give you for BF item, totally ridiculous, but they will let you go through the department and find an exact value item. I spent over an hour trying to find two 9.99 items and I could not even combine the two items (9.99 x 2 = $19.98) and find one item for this price (much easier to do if you think about it). Even after the store manager got involved, so I had to take two LT shirts, which do not fit regular sized men, but Kohl's has most of their men's clothes as Tall. Everything on sale at Black Friday was Tall--what a scam.
Then on top of it, after I voiced my frustration with the transaction the manager, he gave me the refund Kohl's dollar speech that someone in the comments experienced. Their policy on returns is a rip-off, and I will not buy anything else from Kohl's. Theses are the rules for returns that are not clear; If Amazon gives me a discount and I return the item they refund me the line item price I paid. Kohl's takes your refunded amount and takes away the discount from the line item price and refunds the balance----not cool and deceptive marketing. Never again.
Here are the reprinted rules:
1. The item must be the same price, it cannot be over and cannot be below, it MUST BE THE SAME
2. If you used a discount code then you WILL NOT be able to return the item
3. If all the of above are met then the item needs to be the EXACT SAME BRAND of the clothing item you are exchanging (this is close to impossible).
Smarmy management and shady sales practices.
Now I'm stuck with 2 jerseys sized LT that do not fit around the torso and can't return except for another Tall size that will not fit the torso of most men who are regular L or XL. Ironically the website infers that you can wear the LT like a regular size. Misleading and not the case.
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