Took over an hour to get some satisfaction. My order came missing a part. I contacted Kohls and received a confirmation of it being replaced free of charge and the original I can do as I please with… within minutes that replacement was cancelled. I then contacted them again and was given another number… that was an incorrect dept. They then transferred me to their fraud dept. That rep offered to give me my kohls cash back plus refund of my remaining purchase price back to my Kohl’s card. Then I asked for an email receipt and was put on hold … then I was told they can no longer do that and I can write a review and contact my CC company for a refund? I asked to speak to a manager… he offered to replace my Kohl’s cash plus $5 more but was to take up my purchase price with my CC company?! I agreed to my Kohl’s cash plus $10 more to cover my cost. He agreed… I too have been with Kohl’s for years… not anymore…