I must share an awful experience with Kohl’s. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected...from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I’d get it before the due date...wouldn’t you think an email would be the way to communicate for a paperless account??? And why a confirmation code for the payment if it was an “invalid account number”? They couldn't answer any of that and couldn’t waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl’s again and closed the account, a credit does me no good! Beware of Kohl’s and their billing processes!!