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Brittany
Kohl's have the worst customer service of all time. I placed an order 6/14/20 and was advised I should receive my order between 6/18-6/23. Here we are at 6/23 and order still shows "in fulfillment" on the website, I've called and spoke with 5 different people and all have told me I have to wait, John the manager hung up on me and put me back in the queue and of course I had to explain myself all over again. This is unacceptable! When I asked if someone can find out what's going on with my order, possibly contacting the fulfillment department they say NO, I have to wait although I should have my order today 6/23/20. I WILL NEVER PURCHASE ANYTHING ELSE FROM KOHL'S!!! You guys need to train your customer service department and hire a qualified quality control department because it's no way you guys are still in business providing this low level of support. You would think as big as Kohl's is they would want to invest in their customer service, but it's clear they do not care they just want to keep taking people money!! DO BETTER KOHL'S!
4 years ago
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Kohl's has a 1.8 average rating from 369 reviews

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