What can I say? As much as I love your cakes my experience of delivery is not good. The last time I ordered a celebration cake to be delivered on a Saturday, the cake was damaged before it left the bakery. You informed me if this but because you couldn’t make another cake as you don’t bake on Saturday, you offered me 4 free brownies. I’m afraid I was at a disadvantage and had to accept your offer. On the latest order, the cake arrived. On inspection, it was squashed. It had slid in the box and was hanging over the edge of the board. It was very soft too anc had clearly not been kept in the cool. Luckily my son was able to order another cake from another company which was delivered on Sunday morning. I have sent emails to both the “hello” email and “Nicole’s one with a photograph of the damage. I am very disappointed with your lack of response. And await your reply.