My family and I have spent hundreds of pounds within this store. Recently I ordered a pair of shoes and in order to receive free delivery, I had to order a bandana. Due to shops being closed (coronavirus) the only solution is to order online. Delivery prices were too expensive so this was my only option. I was going to return the mask as it was £15. Before purchasing, I contacted this company to ask if the bandana could be returned, and they told me yes. My order arrived at my house and I automatically sent the bandana back to Kurt Geiger without opening it. Weeks had gone by and I still had not received a refund. I contacted the company and they told me that that I had actually ordered a mask that could not be returned and that it had been destroyed due to hygiene. I DID NOT order and mask and this company has stolen my money. I have spent weeks trying to get my money back, as an NHS worker, or any worker during this time, struggling for money, this is the last thing I need. What I ordered in Kurt Geiger was a gift, and now my money has been stolen. Kurt Geiger are refusing to give me my money back. Even though the seal of the box wasn't touched and they clearly sent me the WRONG item in the first place.