Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.62

1.6 Rating 146 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered sandals in stead of a purse and sneakers and still don't want to give ma a refund. Already 10 days have passed and they are still 'investigating' as they made the mistake, not me”

Helpful Report

Posted 1 day ago

“I placed an order with KG - the goods arrived with a 50% tax invoice for import duties, they imported the goods from the EU and now i am being chased for import tax, KG just don't want to deal with this even thought it clearly says on the website all duties and taxes are calculated at checkout. Now i am being chased by a collections agency for nearly a 50% duty as to cost of order. Don't order anything off them - they just don't care about their customers at all.”

Helpful Report

Posted 1 week ago

“My boyfriend ordered me a bag, wallet, and sandals for my birthday because we were going away soon. My package was stolen off my step I contacted fedex and Kurt Geiger to help me get my items. I’m so upset and they are just telling me I’m out of over $700.”

Helpful Report

Posted 2 weeks ago

“Didn’t receive my order , FedEx delivered my order to the wrong place, both company sending me back and forward about a refund. I spend a lot of money with this company. Only asking my $58 dollars back at this point. Customer service was terrible. Keep sending pictures of my door . Just ridiculous…”

Helpful Report

Posted 3 weeks ago

“This is my second time in 3 months ordering from this site and not receiving a confirmation email, it comes off as a scam. This time around I paid for expedited shipping to track my order because I did not receive my last order . This is unacceptable and unfortunate for customers this will be my last time ordering off this website”

Helpful Report

Posted 1 month ago

“Not worth the money the products are trash”

Helpful Report

Posted 1 month ago

“I returned a wallet I bought for a Christmas gift due to poor quality; metallic colors and the designer name was already falling off. It’s February 11th and I am still waiting for my refund. After several emails sent, I was told it would be refunded on the 6th. Poor quality and customer service. Not a good look Kurt Geiger!!”

Helpful Report

Posted 2 months ago

“Do not order anything from this company my order was lost and they’re refusing to refund me my money back this has been going on for weeks their customer service representatives are rude and none of them have good customer service skills please be careful placing a order with this company online I am out of money and also the package I never received from them”

Helpful Report

Posted 2 months ago

“I received the a mens shoe instead of a women's shoe. The second item (purse) was not in the box. 1 tracking number was provided which indicates both items should be in the same box. I spoke to customer service, I was directed to wait an additional 4 days. I emailed Customer Service and requested that situation be escalated to a Supervisor. The same Customer Service Representative emailed me back and advised me to check with my neighbors. I am still waiting on a follow up.”

Helpful Report

Posted 2 months ago

“The way they treay customers does not reflect the high price they ask for their bags. My order was cancelled 2 weeks after placed. All this time they were assuring me that my order will be sent”

Helpful Report

Posted 2 months ago

“Worst Customer Service! My order was cancelled 14 days after it was placed, while all the time they were assuring me that my order will be sent to me!”

Helpful Report

Posted 2 months ago

“Appalling customer service. They don't respond to emails. When I ordered online, total price was different to the price charged on my credit card. Report the fraud and my bank refunded me the money. Please don't shop online with this store.”

Helpful Report

Posted 3 months ago

“So very disappointed! I have order a bag to be delivered to one of the Kurt Geiger store next day free delivery the item meant to be arriving on the 31st December . I have spoken to advisers online however no luck apparently they investigating and they don’t know where the item is and can’t issue refund as yet ! Honestly what a let down I would not recommend to anyone”

Helpful Report

Posted 3 months ago

“If I could leave a zero star review I would. Absolutely love the brand BUT the premium price tag should reflect in the customer service received. No wonder they only have 2 stars and why you can only speak to someone over online chat or email. Sometimes you just need a person to speak to! This is a KG stock error that I am being punished for, I only buy bags and shoes in this brand, I have maximum loyalty points and have been buying bags, shoes, hats, jewellery etc for years, even my umbrella is KG. Well no more, never again. Customer service counts for a lot and KG is THE worst I have ever experienced. AVOID”

Helpful Report

Posted 3 months ago

“I order a my daughter a purse and the order was delivered to the wrong address. But my order was a delivered earlier due date and I never got no email or text to let me know my order was delivered. I found out the next day when I went on the site to she when it’s supposed to be delivered. I saw when they drop my package off be its went to the wrong address. I check all my neighbors to see did they get the wrong package cause I know thats can happen they all said nope. So I contacted customer service about my package they didn’t have no care in the world about my package. They said they see the package was delivered and they can’t do anything about it’s. So basically I’m out of a purse and my money. I want never order anything from them or recommend any body to shop with them. .”

Helpful Report

Posted 3 months ago

“I place a order for my daughter and it was delivered to the incorrect address. I called the customer service and gave plenty of proof. All the times between there delivery from my camera. A picture of my porch and everything showing my order was NOT delivered. Customer service refused to do anything. I just feel cheated cause now I’m out the money and no shoes. Very upset no replacement didn’t even care. I included that the only delivery was from Walmart and sent video proof. Still no refund or replacement. I included all the camera footage between the time they say it was delivered.”

Kurt Geiger 1 star review on 13th December 2024

Helpful Report

Posted 4 months ago

“Horrible customer service. I will NEVER shop with Kurt Geiger again! Worst experience ever!”

Helpful Report

Posted 4 months ago

“I placed an order on Dec.2nd for a handbag for my daughter's birthday. Shipping said 5-7 business days, so I figured we would receive it by her birthday which is Dec. 9th....by Dec.6th if was still stating online that the label was created, but the item hadn't even been picked up from location by FedEx. Now my daughter will not receive her gift until est. Dec.11th which is after her birthday and outside of the shipping timeframe!!! I DEFINITELY WILL NOT BE PURCHASING FROM KURT GEIGER AGAIN!!!”

Helpful Report

Posted 4 months ago

“I was so happy to get my sneakers. I ordered the Blue combination but when I tried them on they were not comfortable the sneaker runs really small. I was very disappointed 😔. I even went a size up and it was still not comfortable”

Helpful Report

Posted 4 months ago

“Purchased a pair of shoes that have a design flaw and causes the backs to come loose and get stuck under the heel. This wasn't realised until 20 days after purchased (first time I wore them). When I took the shoes back they wouldn't refund me and despite trying another pair on in the shop which did exactly the same thing, I was told the most they would do was an exchange! Even though it was clear that the shoes were the correct size, they manager said my feet must have a different shape arch to most peoples and they hadn't had any other people experience this. So I am now stuck with a pair of £160 shoes that have an obvious design flaw. Customer services have been no use what so ever, so now I am having to speak to trading standards about this.”

Kurt Geiger 1 star review on 22nd October 2024

Helpful Report

Posted 5 months ago

Kurt Geiger is rated 1.6 based on 146 reviews