I genuinely missed the 10% discount off first purchase promotion. I thought i'd ticked the box for email updates etc, and although no message saying code would be sent, I continued with purchase as I thought it would be sorted out through processing the order, and approaching Christmas I didn't want to delay in case items became unavailable, However, upon further inquiry KG informed me that they couldn't take 10% purchase during processing, retrospectively, or just out of general good will to a first time customer. Off course, with a huge sophisticated company like KG I find this very hard to believe, that they aren't able to reimburse me the nearly 19 whole pounds on my order, bearing in mind they do returns etc. Came away feeling they were inflexible, and unhelpful, so will be returning all purchases for full refund and go elsewhere. KG offered a 10% discount off my next purchase, but I am a man buying a one off gift for my partner, so i am not likely to be a regular or returning customer. I just wanted them to show good will and take it off this order. Clearly, that was just too much to ask for!