order-KGUS10469039 I sent an email to the US customer service as I bought bag from us store last July and used it only 3 times I shocked when I got it from the dust bag and found The bag is now hand sewed, and it was disassembled on its own, and the leather was peeled off without any need, and I only used it twice I am supposed to throw it away and not do anything about it I purchased 3 other bag after this one but I didn't know what happened as I used only two times And more shocked from ur customer service response Sarath (Kurt Geiger US) 12 Sept 2022, 21:57 BST Hi Yasmine, Re order-KGUS10469039 Thank you for your email, my apologies you have had cause to contact us on this occasion. On this occasion due to the damage being isolated to the bottom corners of the bag, we would not class this as a manufacturing defect. When the bag is placed down, it is likely that the abrasion between the bag and the surface has caused these marks. Damage caused by an external influence or force is not considered a direct manufacturing defect. As a gesture of goodwill for the inconvenience, we would be happy to process a 20% partial refund on the item. This would be refunded to the original mode of payment used to make the purchase. However, the outcome of our inspection would still be that the shoes do not have a specific manufacturing fault on this occasion. Thanks for all your understanding and patience in this matter. Have a wonderful day! Kind regards, Sarath