Quality Issue with Recent Purchase & Bad Aftersales Experience On the 26th of December, I purchased a bag from Kurt Geiger store in Oxford Street, as my daughter's Christmas Gift and unfortunately, on the 27th (just one day from the purchase of the bag), both the zipper and the chain fell apart. Realizing the urgency of the matter, I visited the store on the morning of the 28th of December, just three hours before my return flight to Greece. I took a taxi to the store with the hope of requesting a straightforward replacement, not a refund. I firmly believe that the premature failure of the zipper and chain constitutes a technical flaw, especially given the reputable nature of Kurt Geiger products. This issue is far removed from the quality one would expect from a brand like Kurt Geiger and is more in line with experiences one might associate with products from less reputable sources. I was left incredulous when the store Manager suggested that she was unaware of the conditions under which the bag had failed and did not accept to replace the bag. Honestly? This response is not in line with the level of service and professionalism I have come to expect from Kurt Geiger. I contacted the customer support via email and their reply was that they emailed the store of purchase with order and my contact details. They asked them to contact me directly on call for a resolution and that THE CHOICE OF RESOLUTION WILL BE AT STORE'S DISCRETION (who they already refused the replacement). No one has contact me. That is really disappointing and obviously my daughter was very upset, and she can't use the bag we bought for her as a special Christmas gift from London. Do you find it reasonable for such a bag to break within a day, and the request for replacement to be denied? Normally, I would request a refund given all the inconvenience I have experienced, but I am specifically asking for a replacement........