If I could leave a zero star review I would. Absolutely love the brand BUT the premium price tag should reflect in the customer service received. No wonder they only have 2 stars and why you can only speak to someone over online chat or email. Sometimes you just need a person to speak to! This is a KG stock error that I am being punished for, I only buy bags and shoes in this brand, I have maximum loyalty points and have been buying bags, shoes, hats, jewellery etc for years, even my umbrella is KG. Well no more, never again. Customer service counts for a lot and KG is THE worst I have ever experienced. AVOID