My first order, (7) bracelets came quickly. They were in a padded mailing envelope. Breacelets were in great shape. Only problem I was surprised to see the small size felt a little too tight or just not enough "give" in the bracelet. I sent customer service a note. I was surprised to see a reply in less than 24 hours. Review policy is fine, wait for items to get back to them, then reorder if wanted or start return process and buy replacements before you receive credit for original items. There is a cost of $6 for UPSP label to return which I think is more than fair.