I recently ordered and received some stack bracelets in both the rose gold and silver. I plan to give these as Christmas gifts to my daughter in laws. I spent approximately $300 for the bracelets. I am so disappointed in their presentation. They each came in a tacky canvas bag with no instructions for care or note about the quality of the bracelets--nothing but bracelets in a bag. At first glance my daughter in laws will think they cost maybe $25. I was expecting a dressier more elegant bag to present the bracelets. The canvas bags really cheapen the appearance of the bracelets. I will have to purchase some much nicer sheer bags or boxes to make a better presentation. I will have to print some instructions off the website to include with the gift to explain their quality and care. I can't believe Kylar Mack did not even enclose a business card where my daughter in laws could order more. Also, I had emailed for a gift receipt to give the girls in case they need to exchange for the larger bracelet size. I have gotten no response to that. Your customer service has been very disappointing. I think you have a good product but you need to upgrade your marketing and promotion. Gretchen Worcester, Richmond VA