Wrong item sent to me. After 3 weeks I am extremely disappointed, frustrated and upset having received no communication as to when I am going to receive the actual item I ordered and paid for - and no indication as to why it is taking so long. This is the worst service I have EVER received from any company - leaving a customer in the dark when you have my money and I have an item I didn’t even order in my possession? It doesn’t make any sense as to why La Redoute would want to drag this out for so long? Is it to do with the Dover port issues? Is it a stock issue? Is it a delivery issue? What is actually taking so long!?! It doesn’t make sense! Completely left in the dark. Numerous unhappy emails later, all I am receiving is "I am sorry for this, you will hear any updates as soon as possible". Is 3 weeks as soon as possible? I am completely and utterly fed up with waiting and hearing nothing and receiving blanket emails from your customer service team that do not resolve anything and still not having the correct item. Will not be ordering again. I hope they resolve this before a whole MONTH has gone by.