I ordered an ottoman at nearly £200 back in January. It arrived damaged, so we arranged to send it back. La Redoute delayed the return as long as possible, blaming the supplier - even though the contract was between me, the consumer, and them, the retailer, and it is therefore their responsibility to work effectively with the supplier. Eventually it was picked up on 21st Feb at 7.30AM on Sunday morning - a ridiculous time that even the driver complained about. It is now March and there is still no sign of my refund. I've requested details of the formal complaints process, but they have disregarded me twice. This is my consumer right, and I will be going to the relevant authorities if I do not get the information the third time.