I bought a bed cover from this website. The problem was with transparency of the payment. When I bought the item, the payment was 70 euro + 29 euro for shipment and handling. That's it. There was no mentioning that I will need to pay extra handling and shipping to DHL of 24 euro (not including VAT, which is okay). Therefor, the description in their website was misleading and not fully transparent as to the actual price I needed to pay for receiving the item. I talked to a representative and sent emails, but they only dismissed me and replied that I need to discuss with DHL. I had to pay the extra shipping and handling. Please bear in mind when you but, that you will probably need to pay more than it is said!