I wish I could give it zero stars, but I have to give it one in order to leave a comment. I have never in my life experience such bad customer service as with La Redoute. The first instance was in January when I ordered a set of £200 saucepans to be delivered to my local click and collect shop. I had the notification to say it had arrived and went to the shop… to cut a very very long story short, the saucepans had been stolen by Evri or by somebody at the Tesco’s branch or never got delivered in the first place. After numerous phone calls, they finally agreed to refund me for the product I never received (how generous of them ey). Now, a second order with a second issue. I ordered a lampshade which ‘arrived’ in a box marked ‘biochem laboratory’ which was clearly very strange. When I opened the box, there was no lampshade but a 10 L bottle of Ad-Blu water for a diesel car engine. My address label had been stuck over another label, so this was clearly not my package. Immediately I got on the phone and was told that until they receive the lampshade back I couldn’t have a refund. It didn’t matter how many times I explained that I didn’t have the lampshade, they didn’t seem to understand the situation. I sent pictures of what I had been delivered, as well as the box it arrived in. I asked for a manager to call me back and never heard a single word. Every time you call and ask to speak to a Manager, they’re always ‘busy’ or ‘in a meeting’. The agent will tell you they have passed on a request for a call back and marked it as urgent but please do not believe this, you will never hear from them. Evri collected the package on the 28th March and according to the tracking, it hasn’t moved since. I have been trying to contact customer service to tell them that I need my money back and this is not fair, but nobody can do anything for me. Managers never call you back, the agents don’t understand situations properly and quite frankly, no one gives a s*it once they’ve got your money. Between La Redoute customer services and the fact that they use Evri as their courier, you have an approximately 0% chance of receiving your item. Then you have an approximately 0% chance of actually being able to talk to somebody about the fact that you haven’t got your item. Avoid like the plague.