La Redoute are terrible to deal with - Avoid. I ordered two items. One arrived. No communication from the company explaining the missing item, which later they claimed was on back order. Getting through on the phone is a world of pain. Rude staff. Bogged down by silly fake procedures. The item that did arrive was dreadful quality, had to disassemble it, re-pack it and return it. No communication from them at any point, though any of the order process. Managed to get one item (the non delivered one) refunded via opening a Paypal dispute. Ive now had to open a second Paypal dispute over the second item. Hideous consumer experience. Avoid. Avoid. Avoid!