Placed an order Nov 25th and got an email confirmation then 5 minutes later got another email saying there was an issue with my credit so I called. Got a lady on my phone and told her the email I received and also asked why was I charged $57 when I paid $80.17 and also why was I charged shipping when it is supposed to be free over $75? She said it was a deposit (that's weird) and as far as shipping she had no answer. She cancelled my order and we tried doing it again on the phone and my credit card payment went through. 5 minutes later another email saying before they ship my items they need a bit more info and to call. So I did tonight and the first time it was a foreigner that kept on interrupting me and then hung up on me. Called back got another foreigner who then say please wait and I will transfer you. I get someone start telling her my issue and then she hangs up on me. Third time call back and I get transferred to billing and as she is trying to help me I get disconnected. Fourth time I get an American speaking girl and she was the best and helped every way possible. Her name was Maria. Now Maria gets 5 stars but the rest of the people need to be in the unemployment line and taught proper etiquette and how to speak.