I placed an order in December and received a portion of the total order. I was told the other items were backordered. I attempted to log in and check the status today and there was no history of the order on their website. I spoke with a customer service representative who stated they "tried to fill the order but my card was declined". I told her that was not possible given the amount of this transaction compared to my available balance. She suggested I talk with the bank. I asked her why I wasn't notified at the time? Her response was that it was automatic and I should have been notified. She suggested I talk to the bank, I then asked her to send an email to me stating what she had just said "that the card was declined" so that I could follow up with the bank. She stated she couldn't find a way to do that. I tried to help her, by reviewing my email address and explaining that she could just type in what she had just told me. Clearly using written communication is a challenge for her as I am still waiting for her to put it in writing. Obviously, I will report the fraud to the credit card company as I paid 85.00 and received 12.00 worth of merchandise. I would not recommend this company.