These folks are deceptive, sneaky, and underhanded to put it nicely. They are brokers. Customer service is nothing more than poorly equipped phone rooms, scattered across the globe, manned by excuse makers. Not problem solvers. Had I known, I never would have ordered anything. Unfortunately, I placed an order. Two weeks later, I had heard nothing from them, so, I called. I spend the entire morning being shifted around the globe. Finally spoke to someone supposedly in the U.S., they hung up on me. I called back and selected place an order, then spoke to someone in sales who claims to have canceled the order. But there is no confirmation of that, yet. Not happy. Not happy at all. Do not order anything from these people. It is not a real company, it is shell company brokering for other scheisters.