I too have been very disappointed with ordering from these folks. Ordered something that was going to be a gift to someone else. I don't believe the order ever shipped (never received the order), however when I called the customer service people (which was also a joke), the "recorded" message said it would be delivered on an specific date. Well, that never happened either. I kept saying "representative", thinking I would eventually get to speak to a live person. That never happened, and eventually they disconnected. I agree with those here that have offered terrible reviews. l hate to say this company is a scam, but with what I went through with them, it would appear, that's what they are. I never received the item, and must say that to my knowledge, my credit card has not been charged. Save yourself a lot of grief and don't get duped as many others have. I won't use them again.