Ordered a product and then when I found out it was still preparing to ship a week later I called. I told the lady that I was talking to that I had bought this as a present and I need to have it by December 1 of 2021. I was told that they don’t cancel orders and if I had a problem with order I could just not except delivery. I asked why I could not cancel it since they hasn’t shipped it yet and they told me there’s no way they can cancel an order. I ask to speak to a manager or someone of authority and they said there was no one there they was out for the day and will be back the next day. Called the next day and I got the same response. Still four days later it has not shipped it’s still saying is being prepared to ship. The lady I spoke to both times was very unprofessional, arrogant and rude. As of this moment I would not advise anyone to buy anything from this company ever.