Ordered a small end table in about September, which was backordered. I received it late October. In November I receive an email that looks like a scam because there's a PDF invoice attached - which everyone knows you do not open when not expecting an email. I always pay for my order at the time of my order so I believed it to be a scam. A week later I start getting COLLECTION NOTICES from this company!! Turns out, they shipped out backordered items to customers and THEY FORGOT to charge people! So, they sent collection notices dinging you for being LATE with payment! They never once apologized. Last week, EXACT SAME THING happens to my elderly mother. She spent an hour on the phone with an unapologetic "customer service rep" over a $30 purchase. Clearly this was an internal error and instead of apologizing and explaining the situation, they treat you like a debtor. I will never order from here again.