Terrible customer service and will not allow you to speak to a supervisor!!! I ordered a Christmas tree on January didn't receive till much later, which was fine since I didn't need till this Christmas. I contacted customer service and after 15 minutes of arguing I was told I could return the defective tree which was to late to purchase a new one since it was already the 12th. of December. My husband could fix but I did want some amount of refund No luck with that. Light strand not working due to cut in wires. Here are the pictures of the defective cords, not to mention dangerous!