I have been using The Lakeside Collection for several years, especially for Christmas. I have always been happy with the quality and the prices. However, after this year's experience, I'm calling it quits. Not only did I pay in full at the time the order was placed, but the company also authorized an extra draw on my bank account for almost half of the price of my order. Their explanation was: "Currently, what you see is an Authorization, not an actual charge. Authorizations hold that amount in your account to assure that funds are there when we finalize the order and charge the account. Once your order ships, we will settle payment for the correct amount of your order. There may be times where the amount my even be a few cents less but never for more". If it's never for more, why are they reserving extra money from my account. If the full amount for the total of the order has been authorized for me, shouldn't that be enough? There also was no mention of this practice at anytime during the order process. I first called the company to address the issue. They took my information and told me someone would call me back. It's been 4 hours with no call to address this. I gave up and used the chat platform from the website. I'm very disappointed and will no longer be using this company.