I ordered a mirror and immediately realized it would not work. I called to cancel the order but customer service was closed. I left a message via email. I called again first thing in the morning and they were still closed. I called a third time and finally spoke with some one who told me that the shipment was already on the truck to transport to Fed Ex but she would put in an expedited cancellation. Much later in the day I got 2 emails saying they couldn’t stop the shipment. I then called fed ex when I got the tracking number to cancel via them. I was told there was a Special instruction that I could not cancel the shipment only lamps plus could. I tried to stop delivery via Fed Ex and got the same response. I have concluded that lamps plus wants ME to pay for the return shipping even though at any point they could have called Fed Ex and stopped the shipment but refused to do so. They have lost a long time customer. I’ll NEVER purchase from them again!