Lands End used to be such a great company -- but you're now just stuck in the past, and merchandise control has gone totally downhill. Your returns are also completely antiquated in an age of Amazon, Zappos and even just plain Macy's. I purchased 4 sets of school uniforms, trying to find a fit for my daughter. One skirt would fit, I would rebuy the SAME item in the SAME size, and the skirt would be two sizes too small. Really a pain to deal with this. Then, in order to return, rather than seeing the item online and clicking that you're going to return it, then generating a label and a form for your records, you have to painstakingly go through a paper return label with no pictures -- so you have to hunt for numbers. Antiquated, irritating system which is a waste of time and, to some degree, a disrespect for customers. Then -- instead of having an email and online record, you have to scan everything to prove you've returned. And go to the post office to get a receipt rather than UPS just scan and send you email. Think about upgrading your vendors for quality control and your returns process. I will search out another vendor next time.