Lands' End Reviews

Name: Lands' End
Rating: 2.69

2.7 Rating 107 Reviews

39 %

of reviewers recommend Lands' End

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Metrics

2.7

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 2 star review on 8th July 2023

Helen

Lands' End 1 star review on 1st December 2022

Sheena

Lands' End 2 star review on 24th January 2022

Linda

Anonymous

Anonymous // 01/01/2019

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“I have been a Lands End customer for over 20 years.... All my dealings in the past have been pleasant. Here is my issue..... I ordered several different items around Christmas time (2024) and most of them were shipped via UPS. I only have a PO Box address. Several items were accepted and delivered by UPS to my PO Box address. On multiple occasions, items were sent by Lands End via UPS to me and the items came as close as 10 miles from me and then UPS posted a note on the "tracking" info that they don't accept addresses with a PO Box. They then sent the package back to Lands End. This caused a big delay in me ultimately receiving the items. Most all the items were gifts. If Lands End uses a shipping source that doesn't deliver to a PO Box, then it should be known upfront when the customer is ordering off their site. I've contacted Lands End Customer Support/Service and all I got was a lame excuse on the shipping when I asked why did some packages get delivered by UPS to my PO Box and some not.... but Lands End did finally resend my item via USPS - Priority which helped me ultimately get the item. Currently I am still waiting on an item I ordered on 12/18/24 - It was suppose to be a Christmas Gift..... Bah HumBug! I will seriously have to decide if I will use Lands End anymore. Their products are wonderful but the shipping is a totally different experience......”

Helpful Report

Posted 2 days ago

“Poor Poor customer service. Never got a straight answer. Ordered a tote bag on 12-12-24 it was suppose to ship between 12-26 and 12-31. We it still has not arrived. Called multiple times and they said they would do an express shipment to help out. Now in transit for 4 days. I called I did chat they were always saying a new story. Very long term customer, but this was the last”

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Posted 1 week ago

“It wasn't a complete fail. I bought a holiday wreath. It came in an enormous box where the wreath was allowed to bang around inside of iot box. There was some minimal damage but the wrath was still useable. It was just stupid to not put packling around the wreath.”

Helpful Report

Posted 1 month ago

“This company is unethical and predatory. I placed an order on a Sunday. By Wednesday, the order disappeared from my account, and I was never charged. So, I placed another order on a Thursday. At 6:00am on Friday, the order that disappeared reappeared, was charged, and overdrafted my account. I called to address the issue, they refused to assist in any way. I called a mere hour and a half after the recharge, as I was sleeping. Now I have Christmas gifts and medication for which to pay and no money until next Friday.”

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Posted 1 month ago

“Who waits for a whole year into the next year for slacks? This company is going downhill?”

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Posted 2 months ago

“they. are. the. worst. company. ever. buyer. beware. never. order. ever”

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Posted 6 months ago

“Having to pay £10 for Landsend sign picture”

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Posted 8 months ago

“Have bought from LE for years. Most recent purchase was a great disappointment. I bought 2 long sleeve shirts. The description was supima but I found it to be cheap broadcloth. Have been a sewer for years so am familiar with the quality of material . Also important, LE has poor visible construction of the articles. Both items had puckering on the back of the sleeves. Sad about this as I always had good results before. Not knowing what exactly the quality of the material is a big minus with returning fees.”

Helpful Report

Posted 11 months ago

“I ordered a pair of their Starfish straight leg pants on January 14, 2024. They "supposedly" shipped the pants on January 19th, however, no one seems to know where the package is and I still do not have the pants. Tracking keeps saying in process. NOT out for delivery. I emailed them and they took 2 days to respond and all they said was sorry for the inconvenience and that the pants shipped. Now why does it take 6 days to pull a pair of pants off their shelf, put them in an envelope and mail? While I really like their pants, I'm going to have to find a more reliable brand.”

Helpful Report

Posted 11 months ago

“I ordered two cotton turtlenecks through Land's End. Nice! Good price, fit well (men's M), look good, and are comfortable--except I don't like the spandex or lycra they put in the fabric--makes it too limp.”

Helpful Report

Posted 1 year ago

“This coat has so many unusual features. Stretchy cuffs inside the sleeves, adjustable sizing on the hood that tightens on the outside back, very warm lining in the pockets, 3 zippers that can zip from the bottom up, a warm tall neck collar to use with/without hood. Love the BlackBerry color and the 50% off price.”

Helpful Report

Posted 1 year ago

“I found the entire experience dealing with Lands' End unfortunate. Their credit card offer was confusing at the least and misrepresented at worst. Be very cautious. Customer service was unable to correct the credit card issue, claiming they did not have access to that information. Perhaps that is true; but as a consumer when an offer is being made through a retailer and that retailer is unable to provide service I am concerned. Secondly, I was offered next-day shipping to offset the earlier grievance which I accepted. Today is the 4th day since the order was placed and the package has not arrived. Needless to say, I will not be purchasing anything from this company in the future.”

Helpful Report

Posted 1 year ago

“I had my order shipped to another address since I was going to be out of town and didn’t want someone taking my shipment from my doorstep. The item did not fit and I had to return it. Was told I had to get merchandise credit since it wasn’t shipped to my address, could not get a refund to my original form of payment. also returning the item I had to pay the original shipping charge from Lands’ End to me and then also they charge me again to return the item to them. so my return value is less than 50% of what I originally paid. Will not purchase from them again.”

Helpful Report

Posted 1 year ago

“Why are so many of the coats now fitted. No longer room to add layers. Please don’t suggest buying a larger size. Then the shoulders & sleeves no longer fit. I’m in the market for a new coat & have always purchased Lands End. Not this year. Not everyone is a fan of the “fitted” look.”

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Posted 1 year ago

“Apparently Lands End could not manage to put the address I supplied on my package, so it is hung in limbo in the USPS. I will NEVER order from them again.”

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Posted 1 year ago

“I’ve been buying Lands End for over 20 years. Quality of the clothing has gone down as I see the same products I have bought multiple times feels and looks bad from its original. Different colors of the same product feel differently. Waist bands are poorly made. Sale prices are jacked up when the sale price is what I originally paid. Sad. Was my fav clothing company. Not anymore.”

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Posted 1 year ago

“When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!!”

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Posted 1 year ago

“I ordered two swimsuits, both with DDD caps. However I got one with huge caps (bigger then my regular DDD bra caps) and one with kind of C size caps. And that was not because they sent the wrong size, the tags on both says DDD. Withe their price I was expecting to get better product!”

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Posted 1 year ago

“Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again.”

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Posted 1 year ago

“I placed an order on Thanksgiving that said it should be delivered within a few days. It still says “pending”. The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. I asked “why “? You took my money in 3 seconds, I should get it all back. Like I said it’s been over a week, and I don’t have it. But I ended up ordering it from Amazon and it’s coming in a few days. Meanwhile my money here is still tied up, and I’m helpless. What a waste. And bad business”

Helpful Report

Posted 2 years ago

Lands' End is rated 2.7 based on 107 reviews