I have been a Lands End customer for over 20 years.... All my dealings in the past have been pleasant. Here is my issue..... I ordered several different items around Christmas time (2024) and most of them were shipped via UPS. I only have a PO Box address. Several items were accepted and delivered by UPS to my PO Box address. On multiple occasions, items were sent by Lands End via UPS to me and the items came as close as 10 miles from me and then UPS posted a note on the "tracking" info that they don't accept addresses with a PO Box. They then sent the package back to Lands End. This caused a big delay in me ultimately receiving the items. Most all the items were gifts. If Lands End uses a shipping source that doesn't deliver to a PO Box, then it should be known upfront when the customer is ordering off their site. I've contacted Lands End Customer Support/Service and all I got was a lame excuse on the shipping when I asked why did some packages get delivered by UPS to my PO Box and some not.... but Lands End did finally resend my item via USPS - Priority which helped me ultimately get the item. Currently I am still waiting on an item I ordered on 12/18/24 - It was suppose to be a Christmas Gift..... Bah HumBug! I will seriously have to decide if I will use Lands End anymore. Their products are wonderful but the shipping is a totally different experience......