I reached out to Lands End customer service regarding a broken zipper on a child's parka that was purchased a few years ago. Unfortunately, i dont have the receipt. I was asking for the zipper to be repaired since there is a lifetime guarantee. The response i received is that since i dont have the receipt, i can send the jacket back for a $5 credit. Absolutley ridiculous! The jacket is in great condition, with the exception of the zipper. Way to support a lifetime guarantee, Lands End. I certainly wont be purchasing anything in the future.
4 years ago
Lands' End has a
2.7
average rating
from
105
reviews
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