🔔 URGENT WARNING: Beware of Samsung UK and Laptops Direct 🔔 Sharing my nightmare experience with Samsung UK and Laptops Direct to save you from a similar ordeal. 😡 Read on and spread the word to protect others! In January 2023, I invested a substantial £1290 with Laptops Direct for a Samsung TV. Just five months later, the TV started acting up – malfunctions and irregularities galore, making it utterly unusable. Upon inspection, it was clear that the screen was damaged beneath the glass, a blatant manufacturing defect. My pleas for assistance from Laptops Direct were met with shocking indifference and apathy. They shrugged off their responsibility, citing a measly three-month warranty and passing the buck to both me and Samsung. This heartless evasion reflects a disregard for customer satisfaction and product quality that's simply unforgivable. After enduring a convoluted process, an engineer was finally dispatched to replace the faulty screen. But guess what? The other problems were ignored, then after that the tv started playing up again and the engineers were called back and took the tv away for two weeks and then brought it back and told me there is nothing wrong with it .So the TV came back to me unchanged. I contacted laptops direct again and was told there was no point ring them and get in touch with Samsung. Turning to Samsung UK for help, I was met with more disappointment. They insisted on further repairs despite my concerns about the product's integrity and post-warranty problems. Their suggestion of a 10% discount on a replacement TV was an insulting slap in the face – evidence of their lack of respect for customers' investments. I don’t think buying another tv after it lasting for 5 months for 10 percent off going to appeal to anyone. And also why would I be without a TV for 2 weeks and have loads of emails and sending photos etc if the TV is fine, Surely nobody can be that bored!!!... I didn’t want my money back I wanted to replacement!... the same model or equivalent I Have now given up and will buy another TV. This is just a warning because I thought by using laptops direct I would save money rather then using larger companies but that 100 pound I saved has now cost me far more.. Updated response... Just had a phone call from Laptop direct and they once again laid the blame with samsung and want nothing to do with my claim. so new tv today for me. having to the use of a faulty tv for 5 months for a cost of nearly £1300 doesn't sound like a bargain thou..... Pennywise pound foolish. I have taken the hit now but will continue to make sure I warn as many people over social