Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,155 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Resolution advice given quickly and fixed the issue”

Helpful Report

Posted 1 week ago

“laptop arrived very quickly...and we are pleased so far. The process of ordering was hampered by the fact that there is NO phone number to talk to staff concerning extras and warranties. Our questions were not answered in a timely manner via the AI BOT...I like to talk to humans. It almost made me go to another supplier however they did not offer the same deal. PLEASE GET A PHONE LINE....”

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Posted 1 week ago

“Laptop delivered super-fast and as described, working fine and the new staff member loves it ;-)”

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Posted 1 week ago

“Packaging the item wasn’t great. A box twice the size for my new iPad to be shook around. Should have been properly packed for such an item.”

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Posted 1 week ago

“Paid extra for premium shipping - should have arrived on March 28th - got an email on March 31st stating it will be delivered on March 28th ?? Congratulations on the Time Machine invention”

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Posted 3 weeks ago

“Dell Latitude 3510 was supplied very quickly and the price seemed fair. Described as 'excellent condition', it was completely unmarked - just the power supply had one noticeable scratch, which I can live with. Haven't used it yet, it was bought as a present for my wife, but I'm sure it will be fine.”

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Posted 3 weeks ago

“Arrived next day, unfortunately I did not get email from courier so did not have my pin number. All very straightforward no problems.”

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Posted 1 month ago

“Excellent customer service”

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Posted 1 month ago

“Great prices, fast delivery. I ordered a preowned Dell laptop. Condition is fantastic and I can’t fault it in anyway. Totally happy.”

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Posted 1 month ago

“Excellent company to deal with. Will use them again.”

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Posted 1 month ago

“Arrived on time. Perfect. A good price too”

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Posted 1 month ago

“Arrived well packaged in the time slot provided product looks in good condition seems to be working well so far”

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Posted 1 month ago

“Super quick service and delivery - very impressed”

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Posted 1 month ago

“Ordered my laptop, it was delivered within 24 hours Received a call from the company as well asking how I got to know about them. I am having my computer man come this week to sort it for me as I am a dinosaur.”

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Posted 1 month ago

“Excellent website. Good communications. Next day delivery.”

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Posted 2 months ago

“I ordered my laptop and without having to pay for "fast shipping" I received it within 18 hours.”

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Posted 2 months ago

“Fast delivery, excellent product at a good price. Only downside is that the product was delivered on a Saturday when I'd specifically selected a Monday delivery, but this is more likely to be DPDs fault.”

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Posted 2 months ago

“The laptop sleeves I bought were excellent value for money and arrived very quickly.”

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Posted 2 months ago

“good listings and service”

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Posted 2 months ago

“Yet another example of keen pricing, efficient service and prompt delivery. Great people to do business with.”

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Posted 2 months ago

Laptops Direct is rated 4.3 based on 2,155 reviews