Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working. Went back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done. I finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had!!! After checking they would repair it or issue a refund, but the checking part would take 7-10 days. I would not be able to get a refund or a replacement until after the 7-10 days. Escalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic. Steer well clear!!!