What a horrendous business to deal with. We purchased a 49 inch wide monitor from these people and eight or so months into having it developed a fault which looked like a single led had gone at the bottom of the screen which caused a shadow which i would have carried on using if I had known what was to come. I called them told them what had happened they said pack it up and they would send a courier I explained no longer had the box so was told wrap it best you can so we got two large boxes and taped two together with duct tape to hold it together and wedged some bits inside to stop it moving around and wrote fragile over the box. The courier came did not have a label to put on which was a concern then I helped him carry the monitor to his van and watched him throw multiple parcels to one side to fit mine in the back. Of he goes I dont hear anything after three days email them to check they have received it nothing then they email say it has been received. Another email to say it will take five days to process then today they call and say that they cannot repair it because it was damaged in transit and blamed me for poorly packing the item. Hold on it was not my issue that the monitor went faulty I did everything asked and this is how I was treated absolutely disgraceful. Stay well away from them horror show.