The laptop came on the day I asked for and it was well packaged preventing any damage. The actual laptop is pretty good and over all I’m happy with it. Laptops Direct do have good customer services. They’re easy to contact and answer the phone relatively quickly. Bad bit: The laptop was advertised to have Windows 11 Pro and turned up with Windows 11 Home. The solution was a small refund which if I was to go to Windows direct does NOT cover the cost of the upgrade. The laptop I purchase was a gaming laptop due to the high quality of the spec, which came with an insensitive of the ability to claim a game which I thought might be fun. I’m still waiting for the master code/key to come through so I can redeem the game which can take up to 30 days which is very slow. So take this review how you will, good customer service with a margin of miss selling. Would I use them again, yes i probably would. Do they deserve a 3 start review…. Absolutely they didn’t refund the value of windows upgrade to its full as per windows direct. (I actually got told to go online for a cheaper code!!)