It saddens me that I have to write yet another poor review about Lebara. Each supposed fix, they promise that this time will sort out the issue. They have changed my SIM twice and repeated some settings steps, but nothing has solved the issue. It takes about 20-40 seconds for a internet page to load. the other day, Rohan form the complainst team who has been dealing with the complaint, was so certain that the last SIM replacement would work that he didn't call me back as promised "later". It's been days. the problem is not sorted. He hasn't bothered to check. Today I was forced to write to the main Lebara email as Rohan has not offered a direct email for him. They wanted me to write an essay about the history of a problem which is now 6 weeks old! Really? You should have it all on your screen. why are you forcing me to do all the work. READ MY NOTES! I said simply to pass this to Rohan, but they refused and ignored my email, hence why I am forced to write another poor review