“Labara SIM Card – Not Worth It!
I bought a monthly Labara SIM thinking it was a cheaper option since we need a lot of data. But it turned out to be a terrible deal! The data ran out way too fast for no reason. At first, the package looked like a good deal with a big data allowance, but in reality, you don’t get what you expect. The network connection is so poor that it drains your data quickly just trying to stay connected. Even 15GB wasn’t enough! Definitely not a budget-friendly option. I’m leaving and finding a better provider—don’t waste your money on this!”
“They won’t give you your money back even if you can’t access your calls, texts, and data and still make you pay the following months bill even if you pay for month to month”
“I bought my SIM in Copenhagen, then have gone to Paris. Dont use lebara if in France. There appears to be no support at all. Impossible to find my balance or to top up. 'Help' desks dont answer the phone, online numbers to call actually dont seem to exist”
“I am a new customer and so far I am extremely happy with their service.
Yesterday I spoke to Huzaifa Shaikh and he guided me and provided excellent support. He's very polite and highly professional.
I am wishing him the best”
“One of the most incredible network
Easy to register/ fast network/5g coverage anywhere that I never had with the giffgaff
Very cheap plan
Up to two months less than half price
A to z extremely service.
I would highly recommend to everyone
I don't understand why other people leaving poor feedback here??? I do not believe these feedback”
“I've been a Lebara customer for 18months. Not back on the 2nd Sept 2024. I referred a friend via there referral scheme. That promises to payout. I have contacted them since for an update on the payout and every time apparently it is still being processed. The customer service is quite frankly useless. If they don't payout then this referral scheme is a scam. If I could leave zero stars I definitely would. I will probably change providers early next year as there network is pretty sketchy anyway. The customer service is probably one of the worst I have encountered. I will continue to leave negative feedback and tell everyone I know not to go with Lebara.”
“It saddens me that I have to write yet another poor review about Lebara. Each supposed fix, they promise that this time will sort out the issue. They have changed my SIM twice and repeated some settings steps, but nothing has solved the issue. It takes about 20-40 seconds for a internet page to load. the other day, Rohan form the complainst team who has been dealing with the complaint, was so certain that the last SIM replacement would work that he didn't call me back as promised "later". It's been days. the problem is not sorted. He hasn't bothered to check. Today I was forced to write to the main Lebara email as Rohan has not offered a direct email for him. They wanted me to write an essay about the history of a problem which is now 6 weeks old! Really? You should have it all on your screen. why are you forcing me to do all the work. READ MY NOTES! I said simply to pass this to Rohan, but they refused and ignored my email, hence why I am forced to write another poor review”
“Joined Lebara last few weeks, there has been one problem after another, definitely not a smooth transition.
Customer support did not resolve the problems, was often not great, and in one case caused even more knock on problems.
Case was escalated to a manager a few times with promised call backs, that did not happen, again a few times. Service is really poor.
I was finally connected by someone randomly as I was about to enter a meeting, so we agreed a time that suited them to call me back- again NO CALL back as promised, and so it goes on!”
“Signed up with Lebara a week ago and it's been headache after headache, first they screwed up the delivery, and I had to order a replacement SIM.
Then they messed up porting my number. I can make calls and send texts, but can't receive phone calls or texts.
At first they told me to wait 24 hours and that it might fix itself, guess what it didn't!
Then they told me it's a known issue that was affecting other people on the day I ported.
I've now spoken with 3 CS agents (it's always a different one and they seem to have trouble passing notes) and the last one told me I have to wait another 48 hours for the technical team to get in touch.
It just goes on and on.. what an absolute disgrace! Ofcom should revoke their license. I will definitely be contacting the Communications Ombudsman about this too.
Avoid dealing with this company at all costs if you value your time/sanity!”
“Really poor customer service! I took out a SIM only contract that involved a £40 gift card after 180 / 210 days. The promotion was advertised on Martin Lewis website and was a good deal. Did receive the gift card. However filling a lot of phone calls and no luck, I contacted OFCOM. The next day the issue was resolved. Steer clear, there are better phone companies out there who look after their customers. I've left Lebara!”
“If you want a reasonable SIM-only contract and don't want to pay the earth Lebara is for you. I got unlimited calls and texts and I don't recall ever being denied a connection when making a call. The data however was not as good as my current provider so if you use lots of it then you might need to look around, which is eventually what I did although the connections are now slow. I guess you can't have it both ways.”
“Changed to Lebara, as there are excellent deals available…
BUT
No-one can phone me from a landline after my number was supposed to have been ported. I can phone a landline but a landline can’t phone me.
Why?
Who knows?
Lebara don’t and it appears that they’re not interested in solving the problem if my latest interaction is anything to go by.
So yes, cheap deals…
But your phone may not work once you change.
As I said, hmmm…”
“Bought a SIM for data to use in a mobile Wi-Fi unit - impossible to set up. It says it will send you the number by SMS but without internet there is no message. Useless for mobile Wi-Fi data only applications.”
“Please avoid this company. They raised the minimum limit from 5 EUR per month to 7 without noticing. The credit can be charged by 5 or 10, which doesn't make any sense. If you have any left credit, then it is consumed without notice at an absurd higher rate. There is no one you can talk with.
I will make complain to the consumer rights authorities in Spain. Please avoid this scam at any cost!!!”
“Het slechtste bedrijf. Wij adviseren klanten om geen jaarlijks abonnement te nemen, omdat ze het bedrijf dan draaiende houden. Als ik opzeg, is dit wat er met mij is gebeurd. Het internet stopt snel en de medewerkers werken niet mee”
“They are the most unprofessional and incompetent company I have ever worked with. They have sent me an empty SIM card, although I have paid 7€ for the offer (7 GB, unlimited calls, etc.) on their official website. Basically, I was unable to activate my SIM card so I conntacted them and they told me to go to the nearest shop to activate it. For activation I had to pay extra 5€ and then the guy told me that the card is empty (no saldo) and that I should pay for a new bono. After 15min talk to one of their agents, they promised me the refund, but I had to send them via WhatsApp the bill for 5€. When I did that I had to explain everything again to a new agent that said that right now their system is updating and she is unable to assist me. I am still waiting for them to finally do something! Unbelievable!”
