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Steve O'Brien
AVOID!! Dangerous goods, rude customers service, out of pocket!!! I only wish I read these many bad reviews first.... I have not had this misfortune to have every dealt with such a poor supplier, rude customer service that actually hanged up. This is my first and hopefully last negative response I've posted to put this in perspective. Even when I sent pictures via email of our electrician showing the 220v current rectifier cable reading OVER 600volts!? This on both product dangerously fault and absolutely no interest in dealing with this except "asking me to make a 15 second video and send back to Spain" at my cost!? These dangerously faulty plugs, which they want me to send back at £25 carriage to me when the 2 leads are worth less than £8 each? I then purchased more to utilize the LED cable (worth over £100) already installed and their DPD driver said they have entered the wrong mobile number, could not change and only Ledkia could update. Ledkia customer service suggested I get in my car drive 37 miles / 80 mins to collect before they (DPD) send it back to Spain??? They claim address was wrong but DPD said they just couldn't find house number and mobile was wrong (missing a digit). Mobile was correct on order and either way, why am I having to chase up their courier in the first place and being told to drive 37 miles??? They refused to call DPD, DPD refused to update my details to delivery and cannot raise a complaint on their online email (don't want to be hang-up on), as this also DOES NOT WORK. Terrible/no existing customer service experience proven dangerously faulty products and just don't care as they have my money, end of. - Avoid, avoid, avoid !!! I will update this post IF/WHEN they care to finally respond to and deal with BOTH these serious failings but experience and stressed caused can not be taken back.
4 years ago
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ledkia has a 1.3 average rating from 96 reviews

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