Lenovo UK sent out a monitor in error and it took me almost 3 months of continuous chasing to finally have them organise for a TNT pickup and paying my money back. This was the worst experience I've ever had with a company. They were AWFUL and kept repeating the same parrot sentences every time I chased them. In the end I contacted someone in a high rank at Lenovo via LinkedIn and only chasing that person two times did the company finally take action, after almost three months of continuous chasing. I cannot recommend them to anyone who cares about customer service. They have refused to post this review on their website, I posted it twice and both times they emailed me back that it didn't meet their website rules but did not refer to what those were and of course it was a no-reply email address. The ethics of this company is despicable, they put most of their efforts into making it extremely difficult for its customers to complain about anything whatsoever. I will never ever again buy anything from this company. If you do and if you have any issues, you have been warned and you can expect to go through the same nightmare of experience that thousands of others have gone through. Just check out their reviews on TrustPilot or on any other review site.