“The software downloaded an update and now my computer will not open any websites. I called them and they told me I have to pay $99.00 for them to fix what their update did. That's one way to make money on selling new computers but me That's a reason to never buy another one. TERRIBLE WAY OF DOING BUSINESS.”
“I brought a ThinkPad T14 which is my 2nd ThinkPad, the earlier one being ThinkPad T450s. I brought the 2nd one with the expectation that it will be as awesome or even better than the first one but am highly disappointed. The earlier one had tat legendary ThinkPad keyboard which was famous for being iconic and the new one has that cheap keyboard you will find on a DELL laptop!
Shame on all those managers, CIOs and CEOs who decide to use cheap stuff to cut the costs and drive the customers away in that process. Bad management policies and decisions !”
“Tech support is good but customer service is HORRIBLE. I bought a Lenovo dock for my ThinkPad and have had nothing but problems for the last 1.5yrs requiring multiple calls to TS for help. Finally, one of the techs told me that the dock is incompatible with my ThinkPad (why Lenovo would sell a dock not compatible with one of its own laptops is a mystery to everyone). When I called CS, they told me to buy a new one - thanks for nothing!”
“On February 3, I logged into my Lenovo account, opened a case, and sent my computer for repair. I paid $140 for the shipping and diagnostic fees. On February 13, I received an email from Lenovo with a repair quote and a link to pay an additional $48.
Last week, I received my computer back, which was supposed to be repaired, but it still isn't working and has the same problem. The issues persist despite receiving a quote for the repair and making the payment. This situation is unacceptable.
I have called several times, including today, but I was transferred through six different numbers without getting any response regarding my refund. This matter needs immediate resolution.
How is it possible that Lenovo charged me twice—first $140 and then $48—and sent my computer back more than two weeks later in the same non-working condition, with no one taking responsibility?
I need a computer for work, so I am planning to purchase a new one instead. It's disappointing that I trusted this process and waited, only to receive my computer back in the same condition as when I sent it to Lenovo.”
“Once upon a time, Lenovo used to make outstanding products. That reputation is the only reason I trusted them and bought the 'Lenovo Ideapad Slim 3' laptop. But to my shock and frustration, I ended up with an absolute piece of garbage. Within just three months, white spots started appearing on the screen.
When I raised a complaint, the so-called "customer support" conveniently labeled it as 'physical damage'. I challenged them to prove it—because my laptop has no other signs of damage. But instead of a proper explanation, they simply showed their biased Lenovo guidelines in my face. According to their so-called policy, if white spots appear, it's automatically classified as physical damage—no questions asked! This is nothing but a cheap excuse to deny warranty claims and scam customers out of their hard-earned money.
Lenovo's product quality has hit rock bottom, and their after-sales support is a complete joke. They are selling defective products and then refusing to take responsibility. If you value your money, STAY AWAY FROM LENOVO. I learned this the hard way—don’t make the same mistake!”
“Probably here are only those who had negative experiences here ...
I am one of them.
I have a Lenovo Slim Pro 7 (Ryzen 7550) built in August 2023.
Upper bezel is so thin, that it broke just because I open the lid.
Touchscreen reacts weirdly. Others I had before did not react when they were not meant to react. So ... I understand that I better use the mouse.
When I connect to another network, internet doesn´t work well. Some pages open, others only if I reboot.
That were the small complaints ...
Some day ago in the middle of a zoom session the laptop goes off and after 20 seconds I get the message, that there is no boot disc. Seems it erased it in a second. Only way was to replace the original Micron SSD. I now have the task to recover data from the original SSD. THis is the first time in 35 years that a laptop disc gets broken. I did not expect it in a 18 months old unit! According to friends, Lenovo devices are good quality, and mine must be a unit built on a Monday. THat is little consolation. I will try to sell the laptop and avoid the brand in the future.”
“I bought a LOQ 15 a couple months ago and have been dissapointed at its performance unplugged. Regardless of the power settings I get minimal battery life and Lenovo service is so bad that I simply cannot get the issue addressed. Before you thing 'LOQ's will not have much battery life playing games", realise that I just went from 100% power to 'plug in computer - low battery' in 36 minutes using Google Chrome. You read that right 36 minutes! I've already exchanged batteries with no improvement. According to Lenovo this is 'normal'. If 36 minutes of non gaming use is acceptable, then buyers should really become away of this. Unfortunately Lenovo definitely will not share this type of information easily. Its essentially impossible to add a review to the Lenovo buying website even though I have an account. Their online website reviews are essentailly a scan.”
“My screen has been flcikering for 3 weeks now. Lenovo sent someone to change the LCD but it is still flickering. Then they sent someone with so called "NEW" motherboard but it did not work. Infact, my old motherboard is still working. That means Lenovo is using refurbished products (when they have to change our parts) which are even worse than Sim Lim Sqaure. I am shocked that a company like Lenovo is doing this.
Customer service is not an issue but I am rating 1 because I want to highlight that the parts they are sending is an issue.”
“Horrendously poor customer service. I bought a laptop foe my business and at the same time, paid extra for the extended 4 year warranty and on site support. However when it arrivesd and even now, I still only have the 1 year basic courier warranty. I've made numerous calls to sales (who acknowledge I paid for it) and support, who refuse to acknowledge I have it. The 2 departments cannot and will not communicate with each other. I'm still jumping through hoops and expending time and energy trying to get this resolved. I would not buy from them again and severely regret not purchase decision.”
“All Lenovo do is lie. Awful experience.
On the 18th November I gave Lenovo more than £1300.00 for a laptop and a mouse in the Black Friday sale. It was needed for an urgent work requirement. Neither has ever arrived.
I contacted them on the 25th & 26th November, and they said they would get back to me in 5-7 days, then again on the 6th December because I had heard nothing, they said sorry - please wait another 3-5 business days and they'd get back to me.
I wrote them an email on the 20th and then called them today (23rd).
They said they'll send me a refund in 5-7 business days (been here before!) and I should order the laptop again via their website, and they would then refund the difference. I said that's sounds complicated and they've proven they're not trustworthy - I don't want a refund, I want the laptop that I ordered. Lenovo said, "We can't do that because it's out of stock".
I said how am I supposed to order it then?! Apparently it's not their problem.
I said why haven't they got back to me at all, they said they don't need to - they expect me to call them to get an update. They then said they could've emailed but they don't have my email address.
I pointed out they've emailed me dozens of requests to review the Lenovo that I have never received, and at my request, on December the 6th they followed up my phone with a confirmation email.
They refused to send my email from the 20th on to their complaints department.
Looking at the other reviews - my experience is not an isolated incident - and Lenovo clearly don't care.
Don't give them your custom. They will take your money and all you'll get back is lies.”
“I bought tablet, after 2 months, tablet didn’t work. Tablet in the warranty, no broken specs, no scratches. Ask me to send them. I send it. They asked me for repairs $116. I bought tablet $135. I didn’t pay. I told to managers. But nothing changed. They send me to Tablet no repair. Is not professional business.”
“I ordered a white printer and they told me they would not send me a white printer after a black printer arrived. This company is a god-awful. Do not buy from them. The customer service reps argue with you until they beat you down.”
“I’m genuinely at a loss for words when it comes to Lenovo’s Premium Care service. After investing in their so-called “Ultimate Plan” for 36 months, I’ve experienced nothing but frustration and disappointment. Honestly, the only thing they seem to excel at is finding creative ways to save their money and avoid providing real support to their customers.
The customer service is a nightmare. Multiple calls and emails yield no resolution—just generic responses that leave you feeling unheard and undervalued. Even their employees and technicians, from what I’ve observed, appear dissatisfied with the company’s penny-pinching behavior. It’s no wonder the service feels hollow and ineffective.
Their damage protection and other “ultimate” plans are utterly bogus. If you’re the kind of person who can tolerate using a laptop for only a year before it becomes unusable, then maybe Lenovo is for you. For anyone expecting longevity and actual support, stay far away.
I’m currently on their 36-month plan, and it has been nothing short of a disaster. The apathetic attitude of their employees and technicians is a clear reflection of an unhealthy, toxic work culture that’s bound to hurt their sales sooner rather than later.
If you value your time, money, and sanity, don’t fall for their marketing gimmicks. Avoid Lenovo’s additional services at all costs—you’ll save yourself a lot of frustration and regret.”
“Ordering through their website was an absolute nightmare. My address could not be accepted for some reason, which was thankfully resolved by the helpful staff.
I then chose installment payment as my payment method, which for some reason just would not go through and kept giving an error. Would not recommend doing online orders for Lenovo products.”
“in just 3 years my lenovo laptop, ideapad 5 got a hardware wifi card defect which made me miss a important meeting. this one star is for devika a customer care specialist as it one the only thing good in lenovo”
“Your support is terrible, you have to go through a series of steps that get you nowhere!
I bought an ideapad Gaming 3-15ARH05 Laptop - Type 82EY 3 years ago, which always gave problems and now the screen is constantly turning blue! Terrible service, terrible equipment at a high price but which behaves worse than a low-end one! I'm trying LENOVO and I just have to say: Never again!! Very disappointed!!”
