“My husband bought this for a gift 2+ years ago. Never been able to keep it signed on to the internet, the system has done 4 Bios updates, it's a worthless POS. Will have to cave and get something else. Wouldn't even move all my items from the last computer over because of all of these issues. Yes, could have sent it off while under warranty but I paid for a NEW computer and had a lot going on in life and didn't want to have to remove all my files before sending it back, as suggested by experts. Now if I upgrade the warranty they still "reserve the right" to charge me for the previous problems anyway, even though it's their previous problems.”
“I just received one of the best customer service interactions from a Lenovo support team member. I work with computers and know my way around them. I called upset and needed help with catastrophic self inflected laptop issues. I know how long it usually takes to clear my mishap and I was prepared to invest my entire night to fix it. Within a minute I was talking to a real person. The support team member remained polite and professional throughout our entire interaction, and he even threw in humor. What I thought would have taken hours was fixed within 10 minutes. Apparently Lenovo preinstalled recovery options I didn’t know about. I’m not buying any other brand again.”
“😡😡Lenovo is deceiving customers, and I am sharing my personal experience to highlight this. I received my laptop from my college, and the adapter stopped working even though it has been less than a year. Since my laptop was under warranty, I contacted Lenovo's customer service. They asked me to send pictures of the adapter and the laptop connected to it. After two days, they responded, saying that the serial number of the adapter does not match the laptop's serial number.
However, I received the laptop fully sealed from my college, and the college provided me with the matching serial numbers for both the laptop and the adapter at the time of distribution. The same issue happened with my friend, and Lenovo's customer service gave her the same response: that the adapter's serial number does not match the laptop's. This problem has affected many other students as well, and Lenovo keeps giving the same reply every time.
How is it possible that the adapter’s serial number doesn't match the laptop for so many people? It seems like Lenovo is using this excuse to avoid solving the problem, and they are deceiving customers.😡😡😡”
“Lenovo builds tough laptops. This is a very embarrassing review. I mistakenly stood on my closed Lenovo ThinkPad L14 laptop for a few moments because I didn't realize it was right under my chair. When I opened the computer and booted it up, the screen came to life without any evident damage. Thanks Lenovo for building such a durable machine.”
“Lenovo is garbage! I just bought one less than a year ago and it already refuses to boot up and when I do manage to get it booted up, it will not get on the Internet. It will not update, it will not do anything. This is my second Lenovo, I bought the second one because I had such a good experience with the first. Never again these computers are trash.”
“Lenovos are the worst laptops everrrr... I wasted almost 1 lac rupees over this stupid machine. I have always been a HP user and 6 months into buying this device, I'm regretting it so much. I should have stuck to HP. The number of times I've to restart this laptop because it hangs so much... My four year old HP works faster and better than this. The cursor disappears as and when it pleases and so do the icons on the task bar. This is the stupidest machine ever. Please do not waste your hard earned money on Lenovo. I've learned it the hard way, I'm helping out the future buyers here. Stay farrrrrrrr away from brand. It's worthless.”
“I am having a very bad experience with Lenovo laptop .i bought it last month from pune..I didn’t use it only..last week we opened the laptop it wasn’t working…Then we contacted your call centre…they told me it was the blue screen problem..your engineer came and checked.He told me hardware also have the problem..it’s only one month old.Lenovo is not ready to give us new laptop..now I am planning to go to consumer court and raise this issue in all social media platforms”
“PF4F5R9D
Customer Review
Big Steve
1.0 out of 5 stars they lie about battery life. Can't due 3 hours just runninga video
Reviewed in the United States on September 12, 2024
Capacity: 40GB RAM | 2TB SSDVerified Purchase
I went to Lenovo site and say 8-10 hours battery life. I travel to develop[ing countries where there are regular power outages so battery life was very important to me. I hadn't traveled in a while but when I did I couldn't get 3 hours. I was well under warantee, arranged to send it back. They replaced battery and mother board. GOt it back no change in battery life. Sent it back again, with a letter saying to test and if it didn't have at least 5 hours, don't send back. It was returned they claimed with a new battery, same less than 3 hours (and sometimes during that it turned on batery saver. I didn't even have sound on and took screen shots of time, date and battery life. If you need more than 3 hours, don't buy. Other than that it's ok but as sd thought it would be faster loading.”
“Worst Experience. Fraud Company, I have brought Laptop from Lenovo Store sales person told me if i buy additional warranty in 3000.00 and I will get Curved LCD with Gaming Mouse only in Rs. 8600.00 so i have paid them. So i have paid them Rs. 11600.00 additionally but After 4 Months They refunded 8600.00 and told me you will not get LCD and Gaming Mouse. Lenovo is completely Cheater.”
“I’ve always used Lenovo computers for my business and purchased them for my three kids as well. However, I’m very disappointed with their service this time. I ordered a computer, but the shipping was delayed twice, and then the order was canceled. I spoke to three customer service representatives, but nobody was able to help me.”
“I will never purchase or recommend Lenovo to anyone. I received two laptops (original and replacement), neither of which would connect to my WiFi. I spoke with 5 techs (I paid for premium support) and nobody could figure it out. I returned both at the beginning of August, and per their 10 business day return policy I should've received my refund by now. It's the beginning of September and I've been told 5-7 more business days several times. I would recommend buying their products with extreme caution.”
“This is the worst laptop I've ever had or used in my life. It's extremely slow and the mouse cursor disappears constantly. I used to be able to restart it and get the cursor back, but now it does not reappear. Please do not waste your money on this brand.”
“I have had my laptop for some time now, out of all of the laptops I have owned it would have to be the worst performing laptop ever. It is slow, the battery lasts about 2 hours it is just all over bad.”
“I purchased a Flex 3 touch screen chromebook on 8/9/23 and by June, the cover has fallen apart at the hinges. I can't even open it without it completely falling apart. Lenovo said the hardware is not under warranty. I am out of luck with my back and forth emails and phone calls. Don't buy this chromebook. Model 82T30012US”
“I purchased my IdeaCentre AIO 3 All in One Desktop in December 2023. On July 19, 2024, the computer would not connect with WIFI. I called Costo where I purchased it. Troubleshooted for about 1/2 a day, including a factory reset. Nothing worked. Started all over again with Lenovo.
More down time. Lenovo Customer service sent a box for me to pack up the computer and send it in for repair. That took 3 days to arrive. On July 29, 2024, I sent it through Fed Ex Ground to Houston for repair, where it remains today.
Estimated completion date -- August 22, 2024. Then return through Fed Ex Ground, which will take another 3 or 4 days. Total down time: over one month for a computer that is about 7 months old.
I never had this problem with Dell or HP. Won't buy Lenovo again.”
“My short review would be: 5 stars of mediocrity for Lenovo.
I bought a laptop from Lenovo that has more problems than anything that I ever had. In less than a year (bought in November 2023) it has failed 5 times. (It stops powering an unable to start)
They collected for repair all the time, and it would apparently come back functional, but would not last more than a month, or sometimes even a week or two. It has come to a point where I feel that I am working for Lenovo as a test engineer and providing/ unpacking services, all for free. I have been wasting my time and never managed to do what I had planned to do with the PC.
I asked for a refund many times, and they refused to do it, insisting successive sections “repair”.
In their last attempt to repair it, they were claiming that the PC was out of warranty, but they were going to try to repair it again as if they were doing me a favour. Meanwhile, the PC was supposed to have a year warranty, but it basically never worked, and it hasn’t passed a year yet.
I am not going to extend the review much longer, but I would never, ever, recommend Lenovo to anyone.”
