My laptop had a bit of a bump (dropped from only 2 feet height on to carpet floor), nothing major, no obvious physical damage but wouldn't turn on. i send to Lenovo for repair (only two months out of warranty). First they quote me for £65 which I've paid but they put a note on all their email requests for money: "Additional parts may be needed, once the repair is progressed. A further quote will be sent in this case for parts only." Next they sent me a bill for £63, exactly the same thing. Now they have sent me a bill for £362, still with the caveat that additional parts may be needed ... This company are absolute sharks, do not buy from them