i have purchased 2nd laptop of lenovo ideapad. at first it was working well but after some months its performance came very slow and lagging so i complaint it to a representative they started primary diagnostic of laptop and all test were done online through remote at that time only the problem was detected that hard drive have issue but they ignore it and said OS was causing all trouble so with their help OS was reinstalled this was also done remotely instruction that is i was the one who was repairing their product. so here we purchase and we repair only so why are they giving the service and what kind of service is this that customer only is doing and wasting his all time. While after all this waste of time they were unable to diagnose it at all.and only form their side they said problem is resolved. This all caused me lot of waste of time and headache. still i was taking it all saliently and politely but as off they didn't listen to me they said your laptop is performing very well.well i was the one and only one who was facing all the problem laptop was literally performing like old p4 processor computers it was hanging lagging and litteraly booting in 15 to 20 mins i was having ideapad 3 15iil05. i3 10 gen 4gb ram 1tb hdd and experiencing like p4 512 ram 160gb hdd.till end of all the argument lenovo did not resolved the problem. all the fault is lenovo don't do any thing in warranty and service but when the warranty expires they will tell to change hdd and upgrade ram.(lol).lenovo a scammer will never buy their product and will never suggest their product.