Disgusting service. Bought IdeapD 3 Flex on 20th Nov 22 with known 2 week delivery. Then email delaying delivery. Took a phone call to get it finally delivered 8th Dec 22. It failed to go through the inbuilt initial set up. Called tech support. Just turn on and off I was told. Did this several times. No difference. Then no further assistance was offered. Just told to phone customer services to get a replacement. It us now 20th Dec 22 and after 2 more phone calls, just received an email saying I would get another email within 3 days to ARRANGE (not actually) pick up. Then god knows how long to get the replacement. SO. Asked a tech friend if any workaround. Had it working off line within 30 mins!! Hopefully done the right thing by cancelling the return. TERRIBLE SERVICE FROM ALL DEPARTMENTS. AVOID.