-Been in contact with them both online and phone to customer service regarding returns - All interactions were either disconnected or told it was processed then never received the email with mailing labels. When I go into the return process with my orders it tells me to contact customer service! Between all communication, I have spent OVER 5 hours without a resolution - I'm enraged. They NEED to improve Customer Service with Well trained customer service, they should ask the client for a return phone number if they get disconnected, which I was 4 of 5 times. ALL of the communication with customer service - both via online chat and live on the phone. On two calls I couldn't hear the rep and with a language barrier, it made it almost impossible to hear.